Free shipping for orders over $75 in the US. If the order is under $75, there is a $5 flat rate shipping fee for all orders shipped to the US. All packages are shipped USPS First Class and a tracking number will be emailed to you when your order ships. 

For international orders, the shipping rate will be determined by country and weight of package. 

Orders usually ship within 2-4 business days of being placed. 

For In-Store Pickup in Spokane, Washington, orders are usually ready day of.  You will be notified once your order is complete and ready for pick-up. 

If you have never tried our products before, we recommend starting with the travel/sample size. This is to ensure it works for you and you like it before purchasing the full size. 

Due to the artisanal and sensitive nature of our products, we do not offer exchanges or returns for reasons of general dissatisfaction on used products. Each and every one of our products are hand crafted and hand poured with the utmost care and for safety reasons, we refrain from restocking, reselling or accepting used items.

With that being stated, we want you to love your products as much as we do. If you package arrives damaged, please contact us immediately. If you have questions or issues, please reach out to us for assistance.